Refund policy

Return Policy & Return Authorization Requirements

A Return Authorization (RA) must be obtained prior to returning any parts. Returns submitted without prior authorization will not be accepted.

Approved returns are subject to a 25% restocking fee unless otherwise specified. Customers may also be responsible for all freight and shipping charges associated with returning parts to the vendor.

All return requests must be submitted within sixty (60) days of the original purchase date.

To obtain a Return Authorization, please contact our Parts Department:

Phone: (203) 933-9599
Email: parts@sanitaryequipment.com

Please note that we are unable to accept returns on the following items:

• Electrical parts
• Hardware
• Custom-built parts
• Special-order items

We appreciate your business and thank you for your understanding and cooperation regarding our return policies.