Our Policies

POLICY STATEMENT

“Doing things right the first time” and meeting our customer's requirements at Sanitary Equipment is our company’s philosophy. SHIPPING & HANDLING: In stock items are normally shipped within 48 hours via UPS. Packages should arrive within 2-7 business days. Priority shipping is available to meet any special requirements at customer’s expense.

 RETURN POLICY

Return Authorization is required before any parts may be returned. You may contact us by phone, fax, E-mail or mail. Sanitary Equipment Company Inc. will provide return goods instructions. Unauthorized returns will NOT be accepted. A brief note explaining the reason for the return and who authorized the return must accompany each shipment. All returns are subject to a 20% restocking charge on all in-stock parts. All claims for return of mis-shipped or defective parts must be made within 15 days after receipt of the part(s). Credit for returned merchandise is usually issued within 48 hours of receipt. Please keep a record of shipment (packing slip, invoice) until you have received the credit.

WARRANTY POLICY

Parts sold under a limited warranty that they are and will remain free of defects in material and workmanship for a period of 90 days from the date of purchase. The Company will replace any part found, in the opinion of the Company, to be defective, provided the parts have not been modified, subjected to misuse or abuse and have been properly maintained. This is a parts replacement only warranty; replacement labor is specifically excluded. The defective part(s) must be returned freight prepaid to the Company. Sanitary Equipment Company, Inc. makes no warranties, express or implied, as to merchantability or fitness of use for a particular purpose, except as expressly provided by this policy. Sanitary Equipment Company, Inc. will not be liable for any special or consequential damages of any kind. No employee, agent, representative or distributor, firm, or corporation can bind Sanitary Equipment Company, Inc. to any warranty other than the express warranty provided by this policy.

DISCLAIMER

Manufacturers' name, numbers, symbols and descriptions are for reference purposes only.

NOTICE

The contents of this website are not to be reprinted or reproduced without expressed written permission of Sanitary Equipment Company, Inc.

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25 Industry Drive
West Haven, CT, 06516

1140 Turnpike Street
Stoughton, MA 02072
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Credit cards accepted

ADDRESS: 25 Industry Drive, Westhaven, CT, 06516